Fatttowels, Inc is headquartered in the North Texas area of the United States.  Our phone numbers are toll-free 1-888-740-2963 or local 214-319-9300.  Our fax number is 501-421-7465.  Our general e-mail is info@fattowels.com. 

If you are an customer wanting to order outside of the United States, please use one of the methods above to contact us for personal assistance with your order.  Our website is not set-up for international shipment.  By personally handling your international order, we are able to give you an accurate and the most cost effective shipping quote.

Our order processing cut-off time is 3pm central time each business day.  Plain towel orders received before this time will ship same day and after this time, next day. Please allow 7-10 business days for all embroidered orders. RUSH embroidery orders are $10 additional/towel and will be guaranteed ready for shipment within 2 business days. Expedited shipping via UPS is available during checkout.  Please see the UPS Ground Map below to see if you need to pay additional for expedited UPS service.
 

Return Info:

Please contact your retailer, sales rep or Fattowels directly at 888-740-2963 for any issues with any of our products within 30 days of purchase and before washing. After 30 days and/or after washing we do not offer any refunds or exchanges. We do not offer refunds or exchanges on customized merchandise at any time. Please be advised that because of the dense thickness of all of our products, 2-6 six washings in warm to hot water may be necessary to achieve maximum absorbency with any of our towels. Liquid and fabric softeners only decrease the absorbency of 100% cotton terry cloth.

In regards to returns you can contact us via any of these methods:
info@fattowels.com
(214)319-9300
toll-free 1-888-740-2963